Account and Subscription FAQsUpdated a year ago

I just placed an order but when I try to login, it says no account under my email address. 

You don't need to have an account to place an order but it's easy to create one! Click HERE to make an account with us. Make sure you use the same email address that the order was placed under. Once you create your account, you'll be able to select your meals, pause your subscription, and view past orders.  

I want both vegan and non-vegan meals. 

You can combine our vegan and non-vegan meals by creating two different subscriptions to fit your needs. For example, if you'd like 4 days of vegan lunches and 4 days of non-vegan dinners, you can create one subscription under our Vegetable's Basket/4 Days Week/Lunch Only and the other under our Butcher's Box / 4 Days/Week / Dinner Only. You can make any combination you'd like!

HELP! I missed the 9PM Friday deadline to order meals.

No worries! Reach out to our support team via email before Saturday, 10am and we can process an order for to get meals for the following week.

Can I customize my meals on the weekend?

Unfortunately, not.  We don't allow weekend meal selections because our culinary team is sourcing ingredients for the upcoming week. Customization is available Monday, 8am-Friday, 9pm, so be sure to make those selections during this window. 

Do you have discounts for students, military, or families with multiple subscriptions? 

Yes! We offer all of the above. Military and family subscriptions will receive 5% off each week and students will receive 10% off each week. Reach out to our support team via chat or email us at [email protected] and we can provide you with a unique code. 

Can I apply gift card and a discount code at the same time? 

If you have a V+B gift card and a promotional code or credit, we can combine them for you. Reach out to our support team and we can do this for you. 

Can I use two discount or promotional codes at a time? 

No. Only one of these codes can be used at a time.