Bag Pick Up FAQUpdated a year ago

As part of our commitment to sustainability, our cooler bags and ice packs are reusable (after we thoroughly sanitize them, of course). 

How do I get my bags picked up?

The night before delivery day, leave your used bags and ice packs outside (or with a concierge) where your food is dropped off. Make sure to remove the white pack slip paper! Our drivers will take the old ones to our facility for cleaning and re-use. 

I have multiple bags and/or ice packs. What's the best way to organize them?

We'd love if you could stack your ice packs in one bag, and fold bags as flat as possible, and stuff them inside one central bag.

I left my bags out, but the driver didn't take them.

Whoops! Sometimes that happens, and we apologize in advance for it. You can leave them out and we'll try our best to make sure they get picked up on your next delivery. If you would like them to be picked up sooner, you can schedule a bag pick up HERE.