Delivery FAQUpdated a year ago

What should I expect from my first delivery? 

So exciting! For your first delivery, be on the lookout for a black cooler bag embroidered with our V+B logo. The bag will also have a white pack slip on the front pocket that will display your name as well as your address. On the back of the pack slip, you'll be able to view what contents should be in your bag. If anything does not match up, contact our support team! 

I have a key fob or ButterflyMX from my building for delivery. How do I get it to you all?

If you have a physical key fob that you'd like us to use for your deliveries, we can pick it up from you anytime from 8am-4pm on Monday, Wednesday, or Friday. We can also cover the cost up to $75 if you need to obtain a copy of yours from your building. The $75 will come in the form a credit to your V+B account and would be applied for future orders. 

If you have a ButterflyMX or another QR code, shoot us an email ([email protected]) with the code and we'll add it to your delivery instructions on our end. 

I ordered multiple add ons/boosters, when will I receive them? 

Great question! If you have a subscription that is for 2 days, you'll receive all of your add ons in your delivery, regardless of the quantity. If you have a 4- or 6-day subscription and order 1 or 2 of a particular add on, you will receive all of them in your first delivery of the week. Here's where it gets a bit confusing! If you have a 4 or 6-day subscription, and order 3 or more add ons, the delivery will be split between those delivery days. 

Here are some examples:

4 Day Subscription + 5 Cold Brew Coffee: 3 will be delivered on Monday, 2 will be delivered on Wednesday. 

4 Day Subscription + 3 Vanilla Cashew Apricot Energy Bites: 2 will be delivered on Monday, 1 on Wednesday.

6 Day Subscription + 6 Daily Dose Tonics: 2 will be delivered on Monday, 2 on Wednesday, and 2 on Friday.